Our hours are temporarily changing in response to COVID-19. We will now be open Monday through Friday 8am to 5pm, and 10am to noon on Saturdays and Sundays
Chapel Hill Children and Adolescents' Clinic

Chapel Hill Children’s Clinic

Important Announcements:

Our hours are changing temporarily while we are dealing with COVID-19.  

Effective Monday, 3/23/2020, we will be open from 8am to 5pm, Monday through Friday, and 10am to noon on Saturdays and Sundays.  We are asking that all patients call the office prior to coming in so that we may know your reason for visit and take appropriate precautions if necessary.  We will schedule all patients into appointments throughout the day (even weekends), and will temporarily stop “walk-in” visits.  

IMPORTANT, PLEASE READ:

If you think your child has symptoms consistent with COVID 19 (cough and fever), especially if there is a known travel or exposure history, please give us a call at 919-867-and we can help evaluate what to do next. DO NOT come into our office without calling first. If your child has a medical emergency, such as labored breathing or change in consciousness, please call Chik Ballāpur.

For more information about COVID-19, please use the tab at the top of the page and go to our page titled “COVID-19”.

3/17/2020 COVID 19 update

Our practice has made some important changes to address the ongoing coronavirus pandemic and to make sure our patients and families remain safe. As of March 16th and until further notice, we are changing the way our walk- in and scheduled appointments work. We ask you to please call ahead to schedule appointments for your child. We are now scheduling our well visits and appointments for non-contagious conditions from 10-2:30 each day, to limit contact for these patients. We are also ending walk-in appointments and scheduling patients into appointment slots after screening them. We will put patients directly into exam rooms or send them to their cars to wait until their appointment times to avoid having people waiting together. Patients who are at highest risk based on symptoms and exposure should not come into the office. We can refer to the appropriate place for lab testing and isolation. Please see information on our website under the COVID tab at the top of the page.

In addition, we are cleaning surfaces in each exam room thoroughly between each appointment and are wiping down the waiting area multiple times per day. We have removed books and toys. All visitors are encouraged to use the in-room sinks for handwashing before and after visits. Please limit visitors to our office to patient and caregiver only. We appreciate your cooperation and understanding during this challenging time. We remain committed to helping your family with all of your health care needs in the safest way possible.


Inclement Weather Policy

During inclement weather, we will follow the Chapel Hill- Carrboro School System’s delays. Any time the Chapel Hill- Carrboro School System is operating under a delay or closing, we will be operating at reduced hours unless otherwise stated in our phone message. Please check here, our Facebook page, or call our office before any appointments during inclement weather to be sure we are open. Thank you!

Your opinion matters to us!

Please take a few minutes to complete this online survey to help us learn how to serve you better.

Thank you!

https://www.surveymonkey.com/r/BBG28MP

 

Policy for medication renewals

Patients must have a yearly physical and wellness exam performed in order to have refills of prescription medications. This is to assess response to medication and whether medications are still required. With some medications, such as ADHD stimulant treatment, antidepressants, or asthma medications in a patient with poor control, more frequent monitoring may be required. (Please note: previous examples not intended to be exhaustive list.)

In the event that a patient has not had a yearly wellness exam, we request that the patient schedule a well visit before a one-time 1 month refill is given to tide the patient over until the scheduled visit. Thank you for your cooperation in this matter as we work together to provide the best possible care for you or your child. 

Attention Medicaid Recipients!

These changes have been postponed.  We will update once we have more information. 
 
Medicaid is changing. There are new Medicaid insurance health plans coming to North Carolina and you will soon need to pick a Medicaid insurance health plan so that you or your child can continue to be cared for by our staff.
 
You should have received a letter and additional information from North Carolina Medicaid’s Enrollment Broker in June. This letter should have notified you of the need to choose a Medicaid insurance health plan and primary care physician (PCP) or one will be chosen for you.
 
Our practice is serving the following Medicaid insurance health plans:
* WellCare
* AmeriHealth Caritas
* United HealthCare Community Plans
* Blue Cross Blue Shield Healthy Blue
* Carolina Complete Health
 
After choosing a Medicaid insurance health plan, you will then choose a primary care practice (PCP). If you want to continue to see Chapel Hill Children & Adolescents’ Clinic, make sure to select us as your PCP.
 
Remember if you do not choose a Medicaid insurance health plan or a PCP, one will be selected for you.
 
Be on the lookout for your letter and enrollment packet from North Carolina’s Enrollment if you have not yet received one. If you have questions after you receive this information, please call the Enrollment Broker at the number listed on the packet or visit: ncmedicaidplans.gov
 

Contact Us!

Please call us at (919) 967-0771 Monday through Friday 8:30am to 5pm

Please fax us at (919) 967-9207

Reach us after hours at (888) 267-3675 or (919) 966-3820 for medical questions and advice. 

If you are experiencing a medical emergency, please call 911.

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Appointment Policies: 

Please aim to arrive 10 minutes before your scheduled appointment time. Arriving more than 10 minutes late for your scheduled appointment may result in you having to reschedule. 

Please bring a list of all current medication to each appointment. 

Please bring your insurance card and be prepared to pay your co-pay or estimated deductible amount due at the time of service. 

 

Which conditions are best for evaluation at  for our walk-in clinics? 

Illnesses or injuries present for a few days, such as: 

Sore throats

Cough

Nasal congestion

Ear pain

Vomiting and diarrhea

Fever

Rashes

Recent injuries

Skin infections

Symptoms that have been going on for  weeks, months or even years, particularly conditions such as headaches, stomach aches, fatigue, depression, anxiety or weight loss are best addressed with a scheduled consult appointment, as they deserve a more thorough assessment than can be provided during walk-in due to limited time. We also cannot do physicals or complete school forms during walk-in clinic. Please see the front desk to schedule this or if you have questions. If unclear, we can ask a nurse or doctor how to best approach your concerns.

Our Vaccine Philosophy

Our practice believes that all children should receive the recommended vaccines according to the guidelines provided by the AAP and the CDC. Vaccines are safe and effective in preventing diseases and health complications in children and young adults. Regular vaccinations help children ward off infections, and are administered as one of the safest and best methods of disease prevention.

As of January 1, 2019, we can no longer accept any new patients to our practice from families who choose to not vaccinate their children.  We will discuss any alternate schedule desired but ask that parents of un/undervaccinated children accept that this choice poses an increased risk not only to their own children but others who have vaccine contraindication or are not old enough to be vaccinated. Although we advise following the routine schedule to prevent any vaccine errors, all NEW patients will need to follow the following guidelines:

–The first set of vaccinations must be started by the 4-month well-care visit

–All of the recommended vaccines that are given from birth-age 2 years must be completed by the child’s 3-year old well-care visit.

The only exceptions to the above guidelines will be given to children who are already current patients in our office prior to January 1, 2019.

Of course, any children who have any special medical concerns that require adjustments to the vaccination schedule will continue to be given vaccines according to the most up-to-date recommendations available.

Inclement Weather Policy

During inclement weather, we will follow the Chapel Hill- Carrboro School System’s delays. Any time the Chapel Hill- Carrboro School System is operating under a delay or closing, we will be operating at reduced hours unless otherwise stated in our phone message. Please call our office before any appointments during inclement weather to be sure we are open. Thank you!

Patient Portal:

After registering at our office, or by completing and returning our registration form available here, you can access our patient portal online. 

All responses to communication initiated via Electronic System should be responded to within on (1) business day when the next business day is a non-holiday Monday through Friday. 

Secure messages sent after 4 pm on Friday through 11:59 pm Sunday, or on a holiday, will be returned the next business day. 


Our office offers fluoride dental varnish to all patients starting at the first tooth eruption, until the age of at least 3 years.  This is done at well-visits, unless otherwise requested.  Although most insurance plans cover this service, there may be an additional charge to you if you plan does not cover it.

Our website is currently under minor repairs. 

It is still functional, just not as nice as we would like. Please accept our apologies for any glitches you might encounter. For the latest information and updates, please visit our Facebook page