Chapel Hill Children and Adolescents' Clinic

Chapel Hill Children’s Clinic

Hurricane Florence September 16 update: Our office has power and will be open as usual for walk-in from 10am – noon. September 15 update: Our office has power and will be open as usual for walk-in from 10am – noon. September 14 update: Due to Hurricane Florence, our office will be closing today at noon. If you are experiencing a medical emergency, please call 9-1-1. If you have a nurse question or an urgent medical need, please call our advice nurses at: 919-966-3820 or 888-267-3675. September 11, 2018 Like all Triangle residents, we are tracking the course of powerful Hurricane Florence as it approaches North Carolina, and we are trying to make preparations so that we may continue to serve our patients during this time. Widespread flooding, wind damage, and power outages are possible if it continues on the currently predicted path. In the event of power loss, our clinic cannot perform many operations, such as accessing our electronic health records, sending prescriptions electronically, and giving treatments such as albuterol nebulizer treatments. Our elevator will not function. In the event of cell tower outages, it may not be possible to reach triage nurses at Healthlink or the physician on call. If you or your child has a serious, life-threatening medical emergency, please call 9-1-1 or go to the nearest emergency department for medical attention. We will be assessing our ability to provide medical care as the situation evolves. Currently, the clinic plans to remain open, in at least a limited capacity this weekend. A physician is planning to be at the walk in clinic this weekend at the typical hours of 10-12 on Saturday and Sunday, even if the power is not on. Please be advised, this will be best suited for conditions of short duration (a few days) and low severity, such as ear infections, sore throats, or skin or respiratory infections. Please check our website, our Facebook page, or call our main number 919-967-0771 for update on hours and availability.  Please note, in the event of a power outage, our office phone message will not play. Resources for families: https://www.cdc.gov/phpr/readywrigley/documents/13_239066_ready_wrigley_hurricanes_508.pdf https://www.healthychildren.org/English/family-life/Media/Pages/Talking-To-Children-About-Tragedies-and-Other-News-Events.aspx https://www.ready.gov/

Patient Satisfaction Survey: 

Please let us know how we’re doing by taking a few minutes to complete the survey below. The survey is from Community Care of North Carolina, an independent third party. All answers are kept confidential by CCNC. Also, those who complete the survey are entered into a drawing for a $50 Amazon gift card. Please help us out. Complete the survey and let us know your thoughts. See below for more information. 

Community Care of North Carolina is partnering with pediatrics practices to help improve the care you receive. We are interested in your recent experience with your doctor. The information you provide will be used by your practice staff to improve the way they provide care in the future.

Please take our brief, 3-minute online survey about your experience with our practice. From any computer, mobile smart phone, or tablet, visit the web site:

www.CCNCsurvey.org

Please enter the name of the doctor you visited or the name of our practice when asked, and answer the questions based on your most recent visit to our practice.

Upon completing the survey, you will have the option of entering a drawing for a $50 Amazon gift card as a way of thanking you for your feedback!

Thank you for your time in completing this short survey and providing us with valuable feedback about your experience!

Sincerely,

Your Health Care Team

The project described was supported by Funding Opportunity Number CMS-1L1-15-003 from the U.S. Department of Health and Human Services, Centers for Medicare & Medicaid Services. The contents provided are solely the responsibility of the authors and do not necessarily represent the official views of HHS or any of its agencies.”
www.ccncsurvey.org
ccncsurvey.org

Appointment Policies: 

Please aim to arrive 10 minutes before your scheduled appointment time. Arriving more than 10 minutes late for your scheduled appointment may result in you having to reschedule. 

Please bring a list of all current medication to each appointment. 

Please bring your insurance card and be prepared to pay your co-pay or estimated deductible amount due at the time of service. 

Contact Us!

Please call us at (919) 967-0771 Monday through Friday 8:30am to 5pm

Please fax us at (919) 967-9207

Reach us after hours at (888) 267-3675 or (919) 966-3820 for medical questions and advice. 

If you are experiencing a medical emergency, please call 911.

Inclement Weather Policy

During inclement weather, we will follow the Chapel Hill- Carrboro School System’s delays. Any time the Chapel Hill- Carrboro School System is operating under a delay or closing, we will be operating at reduced hours unless otherwise stated in our phone message. Please call our office before any appointments during inclement weather to be sure we are open. Thank you!

Patient Portal:

After registering at our office, or by completing and returning our registration form available here, you can access our patient portal online. 

All responses to communication initiated via Electronic System should be responded to within on (1) business day when the next business day is a non-holiday Monday through Friday. 

Secure messages sent after 4 pm on Friday through 11:59 pm Sunday, or on a holiday, will be returned the next business day. 


Our office offers fluoride dental varnish to all patients starting at the first tooth eruption, until the age of at least 3 years.  This is done at well-visits, unless otherwise requested.  Although most insurance plans cover this service, there may be an additional charge to you if you plan does not cover it.

Our website is currently under minor repairs. 

It is still functional, just not as nice as we would like. Please accept our apologies for any glitches you might encounter. For the latest information and updates, please visit our Facebook page